Shipping policy

Introduction

At Occupied, we are committed to delivering your orders safely and efficiently. This Shipment Policy outlines our shipping procedures, delivery timelines, and what you can expect when you place an order with us.

By placing an order with us, you agree to the terms and conditions outlined in this shipment policy. Please read this policy carefully before making a purchase.

Shipping Information

We ship our products to customers across India. All orders are processed and shipped from our warehouse located in Tiruppur, Tamil Nadu.

Processing Time

Orders are typically processed within 1-2 business days from the date of order confirmation. During peak seasons or promotional periods, processing may take up to 3-5 business days.

Please note that processing time does not include weekends or public holidays.

Shipping Methods & Delivery Timeframes

We offer various shipping options to ensure your order reaches you in the most convenient way:

  • Standard Shipping: 5-7 business days
  • Express Shipping: 2-3 business days
  • Same Day Delivery: Available in select cities (Tiruppur and surrounding areas)

Delivery timeframes are estimates and may vary based on your location, weather conditions, and other factors beyond our control.

Shipping Charges

Shipping charges are calculated based on the following factors:

  • Order value and weight
  • Delivery location
  • Selected shipping method
  • Special handling requirements

Free shipping is available on orders above ₹999. Shipping charges will be clearly displayed during checkout before you complete your purchase.

Order Tracking

Once your order is shipped, you will receive a tracking number via email and SMS. You can track your order status using this tracking number on our website or through the courier partner's website.

We will also send you regular updates about your order status, including dispatch confirmation and delivery attempts.

Delivery Attempts

Our delivery partners will make up to 3 attempts to deliver your order. If delivery is not successful after 3 attempts, the package will be returned to our warehouse.

In case of failed delivery attempts, you will be contacted to reschedule the delivery or arrange for pickup from the nearest courier facility.

Address Verification

Please ensure that your shipping address is complete and accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.

If you need to change your shipping address after placing an order, please contact us immediately at +91 72082 33905.

Delivery Areas

We currently deliver to all major cities and towns across India. For remote locations, delivery may take longer or may not be available. Please check with our customer service team if you're unsure about delivery to your area.

Special Handling

Some items may require special handling or have specific shipping requirements:

  • Fragile items are packed with extra care
  • High-value items may require signature confirmation
  • Certain items may have restricted delivery areas

International Shipping

Currently, we only ship within India. International shipping is not available at this time. We are working on expanding our shipping capabilities to serve customers worldwide.

Damaged or Lost Packages

In the rare event that your package is damaged during transit or lost, please contact us immediately. We will investigate the issue and provide appropriate resolution, which may include:

  • Replacement of damaged items
  • Refund for lost packages
  • Reshipment of lost items

Please report any issues within 48 hours of delivery or expected delivery date.

Weather and Force Majeure

We are not responsible for delays caused by weather conditions, natural disasters, or other circumstances beyond our control. In such cases, we will work with our shipping partners to minimize delays and keep you informed.

Holiday Shipping

During major holidays and festivals, shipping times may be extended. We will communicate any holiday-related shipping changes in advance through our website and email notifications.

Returns and Exchanges

If you need to return or exchange an item, please refer to our Returns and Exchanges policy. Return shipping costs may apply depending on the reason for return.

Contact Information

For any shipping-related questions or concerns, please contact us:

Policy Updates

We reserve the right to update this shipment policy at any time. Any changes will be posted on this page, and we encourage you to review this policy periodically.

Continued use of our services after any changes constitutes acceptance of the updated policy.

Questions or Concerns

If you have any questions about this shipment policy or need assistance with your order, please don't hesitate to contact our customer service team. We are here to help ensure you have the best possible shopping experience with Occupied.

This Shipment Policy was last updated on September 18, 2024.