Privacy policy

Occupied Clothing ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (occupiedclothing.com), make a purchase, or interact with our services. We comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and other relevant regulations.

By using our website or services, you consent to the practices described in this policy. If you do not agree, please do not use our site.

1. Information We Collect

We collect personal data to provide and improve our services. This includes:

• Personal Information You Provide: Name, email address, phone number, shipping and billing address, payment details (processed securely by third-party gateways), and any other information you share during account creation, orders, or customer support.
• Automatically Collected Data: IP address, browser type, device information, browsing history, pages viewed, and interaction data via cookies and similar technologies.
• Payment and Transaction Data: Order history and preferences to process purchases (we do not store full payment card details).
• Marketing and Communication Data: Preferences for receiving newsletters or promotional materials, if you opt in.

We do not collect sensitive personal data (e.g., health, financial, or biometric information) unless necessary and with your explicit consent.

2. How We Use Your Information

We use your data for legitimate purposes, including:

• Processing and fulfilling orders, including shipping and returns.
• Providing customer support and responding to inquiries.
• Improving our website, products, and services based on usage patterns.
• Sending transactional emails (e.g., order confirmations) and, with consent, marketing communications.
• Preventing fraud, ensuring security, and complying with legal obligations.
• Analyzing trends to enhance user experience.

We process data based on your consent, contractual necessity, or legitimate interests, as permitted under the DPDP Act.

3. Sharing Your Information

We share data only when necessary and with safeguards:

• Service Providers: Logistics partners (e.g., for delivery), payment processors, and analytics tools to support operations.
• Legal Requirements: If required by law, government authorities, or to protect our rights.
• Business Transfers: In case of mergers, acquisitions, or asset sales.

We do not sell your data to third parties. All sharing complies with DPDP Act requirements, including data processing agreements.

4. Cookies and Tracking Technologies

We use cookies for functionality (e.g., maintaining your cart), performance (e.g., analytics), and advertising (e.g., targeted ads). You can manage preferences via your browser settings or our cookie consent banner. Essential cookies are required for site operation.

5. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, loss, or alteration. However, no method is 100% secure, and we cannot guarantee absolute security.

In case of a data breach, we will notify affected users and authorities as required by law.

6. Data Retention

We retain your data only as long as necessary for the purposes outlined, or as required by law (e.g., tax records for 7 years). After that, data is deleted or anonymized.

7. Your Rights

Under the DPDP Act and applicable laws, you have rights to:

• Access, correct, or update your data.
• Request deletion or restriction of processing.
• Withdraw consent (where processing is consent-based).
• Nominate a representative for data handling in case of incapacity.
• Lodge complaints with the Data Protection Board of India.

To exercise these rights, contact us (details below). We will respond within the timelines prescribed by law.

8. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect data from minors without verifiable parental consent. If we become aware of such data, we will delete it promptly.

9. International Transfers

If data is transferred outside India, we ensure equivalent protections through contracts or other mechanisms as per DPDP guidelines.

10. Changes to This Policy

We may update this policy periodically. Changes will be posted here with the updated effective date. Continued use of the site after changes constitutes acceptance.

11. Contact Us

For questions, requests, or complaints about this policy or your data:

• Email: contact@occupiedclothing.com
• Address: Occupied Clothing, 1/83F, Ayyampalayam, Kanakkampalayam, Pongupalayam Post, PN Road, Tirupur, Tiruppur, Tamil Nadu, 641666
• Grievance Officer: [Name/Designation], grievance@occupiedclothing.com

We will acknowledge and address your concerns promptly, in line with legal requirements.