Refund policy

This Delivery & Returns Policy explains how orders are shipped, delivered, returned, exchanged, and refunded for purchases made on occupiedclothing.com.

Shipping Coverage

• We currently ship across India to serviceable PIN codes.
• International shipping is not available at this time.

Processing & Dispatch

• Orders are typically processed within 24–48 business hours (Monday to Saturday, excluding public holidays).
• During peak periods or special launches, processing may take longer. If delays occur, we will notify you.

Delivery Timelines

• Metro cities: 2–4 business days from dispatch.
• Non‑metro locations: 3–7 business days from dispatch.
• Remote or difficult‑to‑access areas may require additional time as per the courier's network.

Shipping Fees & COD

• Shipping fees and free‑shipping thresholds (if applicable) are shown at checkout before payment.
• Cash on Delivery (COD), if available in your PIN code, may attract a convenience fee displayed at checkout.

Order Tracking

• Once your order is dispatched, a tracking link is shared via email/SMS.
• Tracking updates may take up to 24 hours to reflect after pickup by the courier.

Address Changes & Delivery Attempts

• Address changes are possible before dispatch; raise a request with customer care as soon as possible.
• Couriers generally attempt delivery up to two times. If unsuccessful, the shipment may be returned to our warehouse.
• Undeliverable orders due to incorrect address, repeated delivery failures, or non‑response may be canceled and refunded (less shipping/COD fees where applicable).

Order Cancellations

• Pre‑shipment cancellations are accepted; raise a request promptly for a full refund.
• Orders that have been dispatched cannot be canceled and may be processed through the returns flow after delivery.

Returns & Exchanges

• Return window: 15 days from the delivery date.
• Eligible items can be returned for a refund or exchanged for a different size or color, subject to stock availability.
• One free size exchange per order may be offered where serviceable; otherwise, standard return logistics apply.

Return Eligibility

• Items must be unused, unwashed, unaltered, and in resalable condition with all original tags and packaging intact.
• Any freebies or bundled items received with the product must be returned in original condition.
• Signs of wear, stains, fragrance, damage, or missing tags/packaging may result in rejection.

How to Initiate a Return/Exchange

• Submit a request via email with your order ID, item details, and reason for return/exchange.
• Based on your PIN code, we will arrange a pickup or share self‑ship instructions.
• For self‑ship, use a reliable, trackable courier and retain the receipt until the return is processed.

Reverse Pickup & Charges

• Reverse pickups are available at select PIN codes.
• Reverse pickup charges may apply unless the item is confirmed defective/incorrect. Applicable fees (if any) are communicated during the request.

Quality Check (QC)

• All returned items undergo QC upon reaching our warehouse (typically within 48–72 business hours after receipt).
• If approved, refunds or exchanges are processed. If rejected, the item may be returned to you.

Refunds

• Prepaid orders: Refunded to the original payment method.
• COD orders: Refunded via bank transfer or store credit (as selected during the return request).
• Refund timelines: 5–7 business days after QC approval. Bank processing times may vary by issuer.
• Shipping/COD fees are non‑refundable unless the item is defective or an incorrect product was delivered.

Damaged, Defective, or Incorrect Items

• If you receive a damaged, defective, or incorrect product, notify us within 48 hours of delivery with clear photos/video and the order ID.
• Upon verification, we will prioritize a replacement or issue a full refund, including any shipping/COD fees paid.

Non‑Returnable Items

• Personalized or customized products (if offered).
• Gift cards or store credit.
• Items marked "Final Sale" or "Non‑Returnable" on the product page.
• For hygiene reasons, innerwear or face masks (not applicable to top‑wear unless specifically stated).

Exchange Policy

• Exchanges are subject to stock availability at the time your return is processed.
• If the requested exchange is unavailable, a refund or store credit will be issued as per your preference.

Order Refusal at Delivery

• Refusing delivery without prior cancellation may be treated as a return; shipping/COD fees may be deducted from the refund.

Packaging Guidelines for Returns

• Repack items securely to avoid transit damage.
• Include the original invoice or a note with your order ID and contact details.

Customer Support

• Email: contact@occupiedclothing.com
• Hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
• Returns/Exchanges: Include your order ID and item details for faster assistance.

Registered Address

Occupied Clothing
1/83F, Ayyampalayam, Kanakkampalayam,
Pongupalayam Post, PN Road, Tirupur, Tiruppur,
Tamil Nadu, 641666